Welcome to Pikkow! We are dedicated to providing you with a seamless shopping experience, and your satisfaction is our top priority. Please review our updated Refund Policy to understand how we handle refunds and cancellations.

Refund Eligibility Criteria:

• We offer full refunds or re-fulfillment for products that are wrongfully delivered (where the product doesn’t match the item in the order confirmation) or have a genuine manufacturing defect.
• Returns or exchanges are not applicable for products delivered in perfect condition as per the original order.

Manufacturing Defects:

In the case of a manufacturing defect, follow these steps:

• Upon receiving the product, our quality-control team will inspect it to verify authenticity.
• If a manufacturing defect is confirmed, your refund will be processed.

Conditions for Refund:

• The product must be in its original condition with tags intact. Used products will not be accepted.
• For serviceable pin codes, customers are responsible for returning the product themselves.

CANCELLATION & REFUND POLICY:

Cancellation:

• Orders can be cancelled before they are processed, typically within 24 hours of placement.
• Once an order is processed, it cannot be cancelled.

Refund Process:

• Refunds will be initiated within a maximum of 3 working days.
• It may take between 5-15 days for the refunded amount to reflect in your account, depending on your bank's policies.

We appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, please don't hesitate to contact our customer support team at contact@pikkow.com.

Thank you for choosing Pikkow, and happy shopping!